Effective conflict resolution is a necessity in every business, no matter how big or small. Sooner or later a ball will get dropped, a piece of information will be miscommunicated, a customer crisis will develop, a promise will be broken…the opportunities to resolve conflict are nearly endless.
The important thing to realize about conflict is that it has a direct bearing on the culture of the business. In fact, the health of the culture can be judged by how effectively conflict between individuals is addressed and resolved. Far from being feared, ignored or wished away conflict should be embraced because it gives us a rare opportunity to actually IMPROVE the culture. Don’t shy away from it.
When we work with clients we ask them to consider a method for conflict resolution that is nearly 2,000 years old. And no matter what your religious beliefs I challenge you to find a more effective way to resolve conflict, deepen relationships and improve culture. I don’t think a better way exists and I have seen dozens and dozens of approaches to handling personnel issues inside companies. This is by far the best and most effective tactic I have put into practice.
Watch the video and let me know if you agree.