107: Lessons from LEGOLAND

We’ve done several podcasts on theme parks over the last few months. It seems like everyone on the Axiom team has been learning from their family vacations.

The secret is they’re great places to view business activities happening in high volumes, with how many customers or “guests” visit them daily.

This summer, Devin got the opportunity to visit LEGOLAND, Florida, for the first time. So in this week's podcast, the Axiom team joins him to cover 7 lessons he learned from the place built with LEGOs.*

1. Commit to lifelong learning.

2. Delight in the success of your team.

3. Empower your team with systems and processes.

4. Support partners to incentivize buy-in.

5. Restructure (or eliminate) staff when automation allows.

6. Great customer service creates memories.

7. Capitalize on and profit from 'waste'.

*LEGOLAND isn't literally built with LEGOs, though many features are.