72: Journey Mapping - What it is and Why You Need it

Have you ever heard of Journey Mapping? You may be asking, “What is it?” “How can it help me?” Well then, do we have the podcast for you!

This week, our Podcast features guest star, Richard Hein. Richard, who has had a career in marketing for 20 years, and currently works as Team Marketing Lead at Palmer Hamilton LLC, walks us through the process of journey mapping and offers insight into how a journey map can help you better define your customer experience and grow your business! Tune in now, you don't want to miss this!