Podcast

72: Journey Mapping - What it is and Why You Need it
Have you ever heard of Journey Mapping? You may be asking, “What is it?” “How can it help me?” Well then, do we have the podcast for you!

71: Budgeting For Your Business
Do you budget for your business? If the answer is no, then stop, drop, and tune in! This week we cover the importance of budgeting, dividends, and what a proper budget brings to your business's growth.
If the answer is yes, then stop, drop, and tune in anyways because you can still walk away with valuable insight! Q4 is around the corner, build your budget today!

70: Customer Service is Key
“Without the customer, a business would fail.” Right? So why isn’t customer service at the forefront of most of our business decisions? Don’t get us wrong, we don’t advocate for the misused colloquialism, “The customer is always right,” because THAT’S not always true; but, the relationship between you and your customers should be held in high priority. Join us this week to find out the 7 Principles of Customer Service and other ways to build your relationship with your customers!

69: In the Face of Failure
“Success is not final; failure is not fatal: it’s the courage to continue that counts” -Winston Churchill
Read that again, “Failure is not fatal.” We often find ourselves avoiding challenging situations, because we would rather not try at all than be labeled a “failure.” But failure is just a word; it does not define us. In reality, it's the mindset that we uphold in the face of failure that defines us. In this episode, we will cover what failure really is, what it looks like in a leadership setting, and what you can do to overcome the fear of failure.

68: Business That Gives Back with Chris Williams
When you give a little more than you take, you open your world and your business to new opportunities. Different perspectives, different ideas, and a revitalized sense of appreciation sprout from the seeds of giving back to the community in which your business serves. Chris Williams, Founder and Managing Director at Aginto, joins us this week to cover giving back through business!

67: Rejuvenate Your Work and Your Life with a Sabbatical
Because we are created in God's image, shouldn't we pay attention to His work-rest pattern? Find out how incorporating more and better-quality rest, via sabbaticals, into your professional life can keep your health, your mind, and your business on track for years to come!

66: Navigating Conflict
Conflict is a natural part of life. We experience it in day-to-day interactions with friends, family, and increasingly in the workplace. As businesses grow and become more and more diverse, the natural occurrence of conflict grows as well. So how do we combat this? Find out now!

65: A Culture of Accountability
Over time, we have become accustomed to using the word “Accountability” to define ownership over something, especially in situations when something goes wrong or poorly. As a result, the meaning has shifted to incorporate negative connotations like commitment, stress, and even fear; but it doesn’t have to be this way.
Accountability thrives in a culture where it is okay to fail and to ask for help. Accountability and commitment to the entire process, rather than just the outcome, is a pivotal part of your team’s success.

64: The Entrepreneur-Starting From Scratch & Selling
Did you know that 10% of startup companies fail within the first year of business? And 70% fail between years two through five? So what makes a startup successful? That's what Mike Thackrey, founder of Fieldstone Landscaping, and now owner of Vine IT & Cyber Security, is here to talk about today. From start to finish Mike has seen his business concepts grow from seedlings of thought to luscious groves of success. Get Mike's perspective here, it’s a podcast you don’t want to miss!

63: The Golden Rule of Firing
Whether you are a fan of The Office or not, there is no denying the truth behind this sentiment. Our lives and our jobs are often intimately involved, meaning that difficult tasks, like firing, quickly become even more difficult. The important part is that we prepare and create processes for these events so they can be handled in the best way possible. Join us this week to find how!

62: Becoming a Charitable Business Owner
If you could donate to charity in a more tax-efficient way, would you? On this week's podcast, you can find out how, as we talk with David Parsley, Senior Relationship Manager, at the National Christian Foundation. David has been nurturing, serving, and working with business owners for over 13 years now, guiding them down their journey into charitable business, and is here to share his advice!

61: Hiring Practices and Processes
A 2021 Pew Research Center survey revealed that amidst the Covid-19 recovery, 66% of the unemployed have “seriously considered” a career change. As job growth continues to stall and worker shortages grow, it’s more important than ever to understand how to attract and retain talent. Join us this week as we cover hiring best practices and processes!

60: Franchise Systems with Shawna Hicks-Cranston
Franchisees are often the ultimate small business owners with 75% of franchise owners having fewer than 20 employees. Today we partner with Shawna Hicks-Cranston, owner of PostNet of Lakewood Ranch, to bring you the low down on franchise systems.

59: Understanding Your Customer
In many cases, your customers may be more involved with your products than you are. Wouldn't it make sense to get a feel for their perceptions? Join self-described "start-up guy" John Blake as he shares his expertise on shaping the customer journey.

58: Sales Guru - Cameron Earhart
Our dynamic duo Devin Dash and Cameron Earhart talk sales this week, bringing you the low down on effective communication and sales strategies. These two tackle everything from common sales mishaps to setting up the best long-term relationships with prospective clients. You don’t want to miss this!

57: Delivering Blue Collar Value (replay)
This week, we are throwing it back to an episode we released five years ago, Delivering Blue Collar Value. Pricing and selling value are common topics among white-collar professionals like CPAs and attorneys. But do roofers and AC repair companies follow the same labor value theories? Tune in to find out!

56: Leadership Affirmation Roadblocks
Two weeks ago, we discussed the difference between managers and leaders. Today, we want to expand on that by introducing you to our leadership affirmations. When we work with clients, we help them establish a leadership team, and these affirmations serve as a prerequisite for a spot on that team.

55: Commercial Real Estate with Jag Grewal
Jag Grewal of Ian Black Real Estate joins us to talk about the subtleties of commercial real estate. Whether you are actively looking for a new place to do business, passively browsing, or just interested in the market, Jag covers it all!

54: Leadership vs Management
We often use the terms “leadership” and “management” interchangeably…but should we? In this week’s podcast, we will cover the distinct differences between managers and leaders and help you discover the nuanced leadership skill set that will take your business to the next level.

53: The Collaborative CEO
What does it take to be a Collaborative CEO? Is it something you are born with? Something you adopt? Something you aspire to be? Find out, as John Goda, CEO of RTI Insurance, tells the tale of how his role changed from Chief Executive Officer to Chief Enthusiasm Officer, and what it did for his life and for his business.